Shipping policy

Article 1 – Delivery

  1. Okodos shall exercise the utmost care in receiving and fulfilling orders. The place of delivery shall be the (email) address or physical address provided by the buyer to Okodos.
  2. Unless agreed otherwise, Okodos delivers only to the specified physical address. Only one delivery address may be specified per order.
  3. Unless stated otherwise, Okodos shall process accepted orders within five (5) business days after the agreement has been concluded, and in any event no later than thirty (30) days thereafter.
  4. If delivery is delayed beyond the aforementioned thirty (30) days, the buyer shall be informed as soon as Okodos becomes aware of such delay. Okodos shall be deemed to be in default only after the buyer has given written notice of default, granting Okodos a reasonable additional period to perform, and performance has still not taken place. In such case, the buyer is entitled to terminate the agreement, in whole or in part, free of charge. Alternatively, a different delivery period may be agreed upon or a substitute product may be supplied by mutual agreement.
  5. If an order cannot be fulfilled or can only be partially fulfilled, the buyer shall be informed as soon as Okodos becomes aware of this. In such case, the buyer is entitled to terminate the agreement, in whole or in part, free of charge.
  6. In the event of termination as referred to above in sections 5 and 6, Okodos shall promptly refund any amounts paid by the buyer. The buyer shall not be entitled to any compensation or damages.
  7. Claims for damaged or broken items can only be made if the shipment was insured. If your shipment includes insurance, please inspect the contents in the presence of the courier upon delivery. If any items are damaged, an official claim must be made immediately. If a claim is not made at the time of delivery and damage is discovered later, the courier company may assume the items were damaged after delivery and may refuse the claim. We will require the claim reference in order to process any claim with the insurer.
  8. Any duties and taxes for international shipments are the responsibility of the buyer. 
  9. Okodos shall not be held liable for any damage to, loss of, or theft of packages shipped without insurance.
  10. For destinations outside the European Union, additional delays may occur due to import/export procedures and customs clearance requirements.
  11. Any agreement and/or order entered into with a buyer acting in the course of a profession or business — including, but not limited to, non-consumer transactions, orders containing one or more products available exclusively to business customers, and/or orders placed by business clients — may be classified as a business order.
  12. Certain articles and provisions of the General Terms and Conditions , returns and / or the Refund policy do not apply to business orders. Please refer to Article 12 in the General Terms and Conditions for further details. However, exceptions may be granted at our sole discretion on a case-by-case basis. To request an exception, you must submit a written request to info@okodos.com, If a return is approved, we reserve the right to refuse the return or to apply a restocking fee, as applicable.

Article 2 – Shipping Charges

  1. Shipping charges may vary depending on the final destination and other factors, including but not limited to applicable exchange rates, delivery address, payment processing fees, available shipment insurance options, and other factors in effect at the time of the transaction.
  2. Final prices and fees may be displayed on the checkout page when placing the order(s). Please note that prices may be displayed in a different currency when another country is selected on the checkout page.
  3. The final price at checkout may vary depending on the applicable exchange rate, delivery address, payment processing fees, shipment insurance options, and other factors at the time of the transaction.