Refund policy

Article 1 – Introduction:

1. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return provided that goods have clearly not been used.
2. To be eligible for a return, your item must be in the same its original mint and clean condition that you received it and you have not used it, with tags, and in its original packaging. Returns on damaged, scratched, programmed, burnt, or otherwise 'played with' merchandise will not be accepted. You’ll also need the receipt or proof of purchase.
3. To start a return, you can contact us at info@okodos.com. Please note that returns will need to be sent to the following address: Wulp 4, 1111 WJ in Diemen, The Netherlands. 
4. Shipping and handling charges are not refundable. Direct costs of returning the products are borne by the buyer. We are not responsible for any shipping charges of merchandise being returned to us or returning working items to you. It is the buyer responsibility to ensure that returned goods reach us. 
5. Products which are originally shipped by us in ESD anti-static packing, returned back to us not inside ESD protective anti-static packing will be considered with void warranty. We will not repair nor replace such products.
6. Return of the products must be made by registered post in the original packaging (including accessories and associated documentation), with the original or similar protective material and in the condition in which the buyer received them, i.e. intact and undamaged.
7. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
8. This introduction section and all provisions contained herein shall be deemed an essential and inseparable part of the Return and Refund Policy and the General Terms and Conditions.
9. Returns will only be accepted if prior authorization has been obtained. Any returns sent without prior approval will not be accepted.
10. Note: Promotional, clearance, and bundled items are excluded from warranty coverage and are not eligible for replacement.
11. You can always contact us for any return question at info@okodos.com.  
    

Article 2 – Damages and issues:

1. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 
2. If the goods are found to be in working condition, and the lack of functionality is a result of lack of knowledge on the customers part, no refund will be made, but the goods will be returned to the user at their expense.
3. If, after examination, the goods are determined to be in proper working order and any alleged malfunction or lack of functionality is attributable to the buyer’s insufficient knowledge, incorrect use, or misinterpretation of the product’s operation, no refund shall be granted. In such event, the goods shall be returned to the buyer at the buyer’s sole expense.
4. All returned merchandise must be in its original, unused, clean, and undamaged condition. Returns of merchandise that shows signs of damage, wear, alteration, programming, overheating, electrical damage, or any other form of use or tampering shall not be accepted.
5. All returned products must be accompanied by the original, undamaged packaging and must include all supplied accessories delivered with the product. This includes, but is not limited to, cables, anti-static packaging, boxes, manuals, software, licenses, and any other tangible or intangible accessories. Returns that are incomplete or not submitted in their original condition may be refused.
6. It is the buyer’s responsibility to ensure that returned goods are delivered to Okodos. Returns must be sent using a reliable and traceable method of shipping. Okodos shall not be held liable for any goods that are lost, delayed, or damaged in transit during the return process.
7. All costs associated with the return of products, including shipping and handling, are the sole responsibility of the buyer. Okodos shall not be responsible for any shipping costs related to products being returned to Okodos or for the return of properly functioning items to the buyer.

Article 3 – Exceptions / non-returnable items / Non-Refundable Items:

1. Returns on damaged, scratched, programmed, burnt, or otherwise 'played with' merchandise will not be accepted.
2. Unfortunately, we cannot accept returns on sale items or gift cards.
3. Return shipping charges are non-refundable.
4. Any agreement and/or order entered into with a buyer acting in the course of a profession or business—including, but not limited to, non-consumer transactions, orders containing one or more products available exclusively to business customers, and/or orders placed by business clients (B2B) —may be classified as a business order.
5. Certain articles and provisions of the General Terms and Conditions, returns and / or the Refund policy do not apply to business orders . Please refer to Article 12 in the General Terms and Conditions for further details. However, exceptions may be granted at our sole discretion on a case-by-case basis. To request an exception, you must submit a written request to info@okodos.com, If a return is approved, we reserve the right to refuse the return or to apply a restocking fee, as applicable.
6. Returns and refunds are not accepted for the following items:

• • Customized or personalized products
  • Hazardous materials, flammable liquids, or gases
  • Gift cards, downloadable software, or other digital products
  • Products designated as “Final Sale,” “Clearance,” or “Promotional”

Article 4 – Exchanges:

1. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Article 5 – Orders Shipped to the European Union – Special Provisions Applicable to EU Deliveries:

1. Notwithstanding the above, if the merchandise is being shipped into the European Union, after the product has been received by the buyer or a third party designated by the buyer (other than the carrier), the buyer has a period of fourteen (14) days in which to withdraw from the agreement without giving any reason. This period shall commence on the day after the product is received, or, in the case of partial delivery, on the day after all products and/or components of the order have been received by or on behalf of the buyer. To exercise the right of withdrawal, the buyer must inform Okodos of the decision to withdraw from the agreement by means of an unequivocal statement (e.g. in writing by post or by email) sent to: info@okodos.com.
2. Where applicable, the buyer shall return the products as soon as reasonably possible, but in any event no later than fourteen (14) days after submitting the declaration referred to in paragraph 1, in the manner specified by Okodos . The burden of proof for the timely return of the delivered products rests with the buyer, for example by providing proof of shipment or delivery.
3. The products must be returned by registered mail in their original packaging (including all accessories and accompanying documentation), with the original or comparable protective materials, and in the condition in which they were received by the buyer, i.e. unused, intact, and undamaged. The direct costs of returning the products shall be borne by the buyer.
4. During the withdrawal period, the buyer shall handle the products and packaging with due care. The buyer may only unpack or use the products to the extent necessary to assess whether he wishes to retain them. The buyer shall be liable only for any diminution in value of the products resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.
5. Following a valid withdrawal, Okodos shall refund all payments made by the buyer, including the initial delivery costs, within fourteen (14) days after receipt of the declaration referred to in paragraph 1. Okodos may withhold reimbursement until it has received the returned products or until the buyer has provided evidence that the products have been returned, whichever occurs first.
6. If the buyer has chosen a more expensive method of initial delivery than the least expensive standard delivery offered, Okodos is not required to reimburse the additional costs for the more expensive delivery method.
7. As above, the buyer will handle the products and packaging with care during the cooling-off period. He will only unpack or use the products to the extent necessary to assess whether he wishes to keep the product.
8. The current Article 5 applies exclusively to orders and / or deliveries within the European Union and shall not apply to orders and / or deliveries outside the European Union.

9. As the buyer, you are responsible for arranging and returning the product. Accordingly, all return shipping costs shall be borne by you. An exception applies where the return concerns a DOA (Dead on Arrival) product or a product that is defective upon receipt. In such cases, and provided the request is made within the applicable warranty period, you may request a return shipping label from our support department by contacting info@okodos.com. Our team will assess whether you are entitled to receive a return label.

Article 6 – Refunds

1. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
2. If the buyer has chosen a more expensive method of initial delivery than the least expensive standard delivery offered, Okodos is not required to reimburse the additional costs for the more expensive delivery method.
3. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
   
4. If more than 15 business days have passed since we’ve approved your return, please contact us at info@okodos.com.
5. Any agreement and/or order entered into with a buyer acting in the course of a profession or business — including, but not limited to, non-consumer transactions, orders containing one or more products available exclusively to business customers, and/or orders placed by business clients — may be classified as a business order.
6. Certain articles and provisions of the General Terms and Conditions , returns and / or the Refund policy do not apply to business orders . Please refer to Article 12 in the General Terms and Conditions for further details. However, exceptions may be granted at our sole discretion on a case-by-case basis. To request an exception, you must submit a written request to info@okodos.com, If a return is approved, we reserve the right to refuse the return or to apply a restocking fee, as applicable.